Privacy policy

Effective Date: 09/08/2025
PureRecovery Concierge®
info@PureRecoverycare.com | (813) 591-5074

1. Introduction

At PureRecovery Concierge®, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, client portal, and any related applications.

2. Information We Collect

We may collect the following types of information:

  • Personal Identifiable Information (PII): Full name, address, email, phone number, and emergency contact.

  • Health Information: Medical history, procedures, medications, allergies, vital signs, and related care notes submitted via intake forms, assessments, or provided during services.

  • Payment Details: Billing address and limited transaction information (we do not store full credit card numbers).

  • Usage Data: When you visit our site or submit forms, we may collect browser type, IP address, referral sources, and time spent on pages for analytics and security.

3. How We Use Your Information

Your data is used to:

  • Deliver medical concierge and recovery services

  • Communicate with you regarding your care

  • Customize your wellness and supplement protocols

  • Schedule and confirm appointments

  • Comply with HIPAA and legal requirements

  • Improve our website and services

4. Disclosure of Information

We do not sell or rent your information. We may share it only when:

  • You authorize us in writing

  • Required by law or court order

  • Necessary for medical billing or coordination with licensed providers

  • Working with trusted partners under strict confidentiality agreements (e.g. secure form processors, HIPAA-compliant platforms)

5. Data Protection & HIPAA Compliance

We follow strict administrative, technical, and physical safeguards to protect your personal and health data. Our systems comply with the Health Insurance Portability and Accountability Act (HIPAA), and we require the same compliance from our service providers.

6. Your Rights

You have the right to:

  • Access and request a copy of your records

  • Correct any errors in your information

  • Request deletion or limitation of your data (where applicable)

  • Withdraw consent for marketing communications

To exercise these rights, please email us at info@PureRecovery.com.

7. Cookies and Analytics

We use cookies and third-party tracking (e.g., Meta Pixel, Google Analytics) to improve site performance and personalize experiences. You may opt out of cookies by adjusting your browser settings.

8. Policy Updates

This policy may be updated occasionally. The latest version will always be available on our website. Continued use of our services means you agree to the updated terms.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

PureRecovery Concierge®
Tampa, Florida, 33619
info@PureRecoverycare.com
(813) 591-6074